Refunds are normally accepted when completed within 30 days from the date of the parcel delivered.
Please contact our support team for any issues immediately once you receive your parcels includes but is not limited to below reasons:
Not received the parcel normally
Yes, we guarantee a refund or to resend your order if you haven't received the parcel beyond the regular shipping days, except the case which customer takes the responsibility for the unsuccessful delivery such as providing an incorrect shipping address, can not complete the customs clearance due to customer's reason, etc.
Note: If the following issues occurs:
extreme weather, post office delay, customs clearance, local protest, etc. In this case, we are incapable of guaranteeing on-time delivery,but we'll try our best to support you,thanks.
1.Send email to support team for clearance.
2.We'll check and verify the issues.
3.Offer solutions to customer case by case.